Teevira Privacy Policy

This Privacy Policy explains how Teevira collects, uses, discloses, stores, and protects personal information when you visit our website, create an account, place an order, submit a custom-design request, or contact us. Teevira is responsible for the personal information it controls through this store.

Depending on how you use Teevira, we may collect:

• Account information: name, email address, phone number, password credentials in protected form, profile image, and social sign-in identifiers.
• Order and delivery information: products, sizes, colors, quantities, billing and shipping addresses, phone number, order history, delivery status, and refund information.
• Payment information: payment status, transaction references, and limited payment details supplied by our payment processor. Teevira does not receive or store your full card number or card security code.
• Custom-order content: product preferences, descriptions, uploaded designs, filenames, and messages connected with your request.
• Shopping activity: cart items, wishlist items, searches, product interactions, and cookie preferences.
• Communications: contact-form messages, support requests, replies, and information you provide when reporting an order issue.
• Technical information: IP address, browser and device information, timestamps, referring pages, and security or diagnostic data generated when you use the website.

We collect information directly from you, automatically through the website and local browser storage, and from services you choose to use, such as a payment provider or Google sign-in. We may also receive delivery, transaction, fraud-prevention, and order-status updates from companies that help us operate the store.

We use personal information to:

• Create and secure your account and keep you signed in
• Maintain your cart, wishlist, addresses, preferences, and order history
• Process payments, produce products, ship orders, and provide tracking
• Review custom orders and communicate about designs or completed products
• Send transactional messages, including receipts, account notices, delivery updates, and password-reset emails
• Provide customer service and handle cancellations, claims, returns, and refunds
• Detect fraud, misuse, technical problems, and threats to our customers or services
• Improve store functionality and comply with tax, accounting, legal, and regulatory obligations

Where data-protection law requires a legal basis, we process information as necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests such as operating and securing Teevira, and, where required, with your consent. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

We disclose only the information reasonably necessary to:

• Payment providers that process transactions, refunds, and fraud checks
• Production, fulfillment, shipping, and delivery partners that make and deliver your order
• Identity providers when you choose Google sign-in
• Hosting, database, email, security, and technical service providers that support our store
• Professional advisers and authorities when reasonably necessary to protect rights, prevent harm, comply with law, or respond to valid legal process
• A successor business in connection with a merger, financing, reorganization, sale, or transfer, subject to appropriate safeguards

These recipients may process information under their own privacy terms or on Teevira's instructions. We do not sell personal information for money, and we do not currently share it for cross-context behavioral advertising.

Payments are processed by Stripe, which acts as an independent controller for information it processes through its services. Its handling of your payment information is governed by the Stripe Privacy Policy. Teevira receives transaction identifiers, payment status, and the limited information required to manage your purchase, cancellation, or refund.

Teevira uses cookies and similar browser-storage technologies for essential functions such as authentication, security, cart management, guest identification, and remembering your cookie choices. Optional functional, analytics, or marketing technologies are controlled through the Cookie Settings panel where required. You can change those preferences from the website footer. Blocking essential storage may prevent account, cart, or checkout features from working correctly.

We retain information only for as long as reasonably necessary for the purposes described in this policy. Retention periods vary by data type. For example, we may keep account information while your account is active and retain order, payment, refund, support, and transaction records longer to meet tax, accounting, fraud-prevention, dispute-resolution, and legal requirements. When information is no longer required, we delete, anonymize, or securely isolate it where practicable.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These include access controls, protected password storage, authenticated sessions, and secure payment processing. No internet service or storage system can guarantee absolute security, so please use a unique password and contact us if you believe your account has been compromised.

Our service providers may process information in countries other than the country where you live. Where required, we use contractual or other recognized safeguards intended to provide an appropriate level of protection for international transfers.

Depending on your location, you may have the right to:

• Request access to or a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion or restriction of processing
• Object to certain processing or withdraw consent
• Receive portable data where applicable
• Opt out of certain sales, sharing, targeted advertising, or marketing
• Appeal a privacy-request decision where applicable
• Complain to your local data-protection authority

We may need to verify your identity before completing a request. Some rights are subject to legal exceptions, including obligations to retain transaction records. Teevira will not discriminate against you for exercising an applicable right.

Teevira is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If the law where you live sets a higher minimum age for consent, that higher age applies. A parent or guardian who believes a child submitted information should contact us so we can review and delete it as required.

Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, and Teevira is not responsible for content or privacy practices outside our website.

We may update this policy when our services, providers, or legal obligations change. We will post the revised policy here with a new update date and provide additional notice when required by law.

For privacy questions or to exercise an applicable right, use our contact page or email contact@teevira.com. Please describe your request and include the email address connected to your account or order.