Teevira Shipping Policy

Teevira products are made after you place an order. Fulfillment usually takes 2–5 business days before an item is ready to ship, but some products, large orders, embroidery, stock availability, or peak periods may require additional time. Fulfillment time is separate from carrier transit time.

Available destinations and shipping methods are determined by the items in your cart and the delivery address. Eligible options are shown at checkout. Some products cannot be delivered to every country, region, or postal code, and certain destinations may have service restrictions.

The delivery window displayed at checkout combines estimated fulfillment and shipping time. It is an estimate, not a guaranteed delivery date. Business days generally exclude weekends and public holidays. Delivery may take longer because of customs processing, weather, carrier disruption, local service delays, incorrect address details, or other events outside Teevira's reasonable control.

Shipping charges are calculated at checkout and depend on the destination, selected method, product type, order size, weight, and whether items require separate packaging. The final shipping charge is displayed before payment.

Items in one order may be produced at different facilities or require different packaging. As a result, an order may arrive in more than one package and on different dates. When available, each dispatched package will have its own tracking information. You will not be charged additional shipping after checkout solely because Teevira divides an order into multiple packages.

Tracking details normally become available after a package is dispatched and may take up to 24 hours to begin showing carrier activity. You can review available tracking information from your Teevira account and order details. Some economy or destination-specific services may provide limited tracking.

International shipments may be subject to customs duties, import taxes, brokerage charges, or other government fees. Unless checkout clearly states that these charges are included, they are not collected by Teevira and are the customer's responsibility. Customs authorities may delay a shipment or request additional information. Refusing to pay applicable charges may cause the package to be returned or abandoned and does not automatically qualify the order for a refund.

Review your name, phone number, street address, apartment or unit number, city, region, postal code, and country before paying. Contact Teevira immediately if you notice an error. We may be able to update an address before dispatch, but changes are not guaranteed once fulfillment begins. A shipping address cannot be changed after the package has shipped.

If a package is returned because the address was incorrect or incomplete, delivery was refused, customs charges were not paid, or the package was not collected, contact us promptly. If reshipment is available, you must confirm a deliverable address and may need to pay a new shipping charge. Returned packages must be claimed within 30 days after Teevira notifies you that the return has been processed. Unclaimed items may be disposed of or donated and may not qualify for a refund.

If tracking has stopped updating and your order has not arrived, first verify the delivery address and contact the local carrier or post office. Report a potentially lost shipment to Teevira within 30 days of the estimated delivery date. We will investigate with the delivery network and, when the shipment is confirmed lost and the claim is eligible, arrange an appropriate replacement or refund.

If tracking says delivered but you cannot find the package, check the delivery area, household members, neighbors, building management, and the local carrier. Contact us as soon as possible with your order number and any carrier case reference. A delivered tracking scan does not automatically qualify for free replacement or refund, but Teevira will review the available evidence and any rights provided by applicable law.

If an item arrives damaged, defective, misprinted, or incorrect, keep the product and packaging and contact us within 30 days of delivery with your order number and clear photos. Please review our Refund & Return Policy for claim requirements and available remedies.

For shipping help, use our contact page or email contact@teevira.com. Include your order number and delivery address so we can assist you promptly.