Teevira Refund & Return Policy

Each Teevira product is made specifically after an order is placed. Because these items are produced on demand, we do not accept returns or exchanges for buyer's remorse, ordering the wrong size or color, or changing your mind. Please review the product details and size guide carefully before ordering.

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact Teevira within 30 days of delivery. After we verify the issue, we will offer an appropriate resolution, which may be a replacement or a refund. You do not need to return the affected item unless our support team specifically asks you to do so.

To help us resolve your claim, please provide:

• Your order number and the email address used for the order
• A clear description of the problem
• Clear photos showing the full item and the affected area
• A photo or video showing all affected items together if multiple items have the same issue

Claims without enough information or submitted after the applicable deadline may not qualify for a replacement or refund.

If tracking has not updated or your package has not arrived, contact us within 30 days after the estimated delivery date. We will investigate the shipment and, when the claim is approved, arrange a suitable replacement or refund.

Customers are responsible for providing a complete and accurate delivery address. Orders returned or lost because of an incorrect or incomplete address, an unclaimed package, or a failed delivery attempt are not eligible for a free replacement or full refund. If reshipment is possible, additional production and shipping charges may apply.

Do not send an item back without first contacting Teevira. Unauthorized returns may not be received or refunded. Size and color exchanges are not available unless the item received is incorrect or has a verified production defect.

Because production can begin shortly after checkout, changes and cancellations are not guaranteed. Contact us immediately if you need to change or cancel an order. Once production has started, the order cannot normally be changed or canceled.

Approved refunds are sent to the original payment method. After Teevira issues a refund, your bank or payment provider may need additional processing time before the funds appear in your account. Original shipping charges are refunded only when they relate to an approved damaged, defective, misprinted, incorrect, or lost-order claim.

This policy does not limit any mandatory rights or remedies available to you under applicable consumer-protection law. Where local law provides stronger rights, those rights will apply.

Start your claim through our contact page or email contact@teevira.com. Include your order number and supporting photos so we can assist you promptly.